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CBRE Excellerate
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Only on FuzuSales Executive
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Username Investments Ltd
CLOSEDCustomer Service Intern
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CBRE Excellerate
CLOSEDCommercial Leasing Broker - Kenya
Nairobi, Kenya
Closing: Apr 30, 2024
3 days remainingPublished: Apr 4, 2024 (23 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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- Responsible for providing an efficient and effective planned preventative maintenance, reactive maintenance and remedial works programme in a manner that achieves the objectives of the client by proactively administering the workplace services in accordance with the Service Agreement.
Essential Education / Experience Knowledge & Skills:The successful candidate will have the following background:
- Grade 12.
- A Technical N3/4 Certification is a must.
- Computer skills are essential.
- CDCP-compulsory.
- 3 years’ experience in similar position – experience within Data Centre's and added advantage.
- Facilities maintenance experience.
- Excellent customer relation skills.
- Good communication skills.
- Ability to plan, organise and control own work effort.
- Ability to work under pressure.
- Clear criminal record.
Other:
- Willingness to work shifts.
- Willingness to work overtime where required.
- Knowledge of equipment, materials, and suppliers used in facilities management.
- Have a good knowledge of machine tools, general maintenance.
- Excellent facility with common hand and power tools.
- Familiarity with building layouts and infrastructures.
- Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof.
- Understand and follow oral and written instructions.
Responsibilities
- Responsible for providing an efficient and effective planned preventative maintenance, reactive maintenance and remedial works programme in a manner that achieves the objectives of the client by proactively administering the workplace services in accordance with the Service Agreement.
Essential Education / Experience Knowledge & Skills:The successful candidate will have the following background:
- Grade 12.
- A Technical N3/4 Certification is a must.
- Computer skills are essential.
- CDCP-compulsory.
- 3 years’ experience in similar position – experience within Data Centre's and added advantage.
- Facilities maintenance experience.
- Excellent customer relation skills.
- Good communication skills.
- Ability to plan, organise and control own work effort.
- Ability to work under pressure.
- Clear criminal record.
Other:
- Willingness to work shifts.
- Willingness to work overtime where required.
- Knowledge of equipment, materials, and suppliers used in facilities management.
- Have a good knowledge of machine tools, general maintenance.
- Excellent facility with common hand and power tools.
- Familiarity with building layouts and infrastructures.
- Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof.
- Understand and follow oral and written instructions.
Key objectives of the role (Not exhaustive or necessarily in order of importance):
- Engineering Operations.
- Check for alarm indications. Investigate and implement rectification plans as necessary and follow the escalation procedures as set out by the client.
- Document and escalate alarms according to internal process.
- Monitor critical features and ensure process and equipment are operating according to set parameters.
- Ensure email correspondence is managed in real time.
- Transfer all hard copy information from operational teams to electronic document management platforms.
- Update DC alert spread sheet on all customer notifications.
- Ensure all DC alerts are closed out for the day unless instructed otherwise by the client.
- Raise all work order and ensure closed as per local KPI and SLA guidelines.
General Administration:
- Ensure high level of customer service is provided and maintained via formal communication, email.
- Ensure that weekly documented audits/inspections by quality controller are presented to Site Manager for signature before filing.
- Action job cards and advise on outstanding job cards and ensure job cards are fully completed and signed off by the requestor.
- All calls to be logged with the help desk.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.